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‘Working With AI’ Review: Learning to Love the Machine

Artificial intelligence systems like Midjourney and the similar DALL-E 2 have led to a new role in our AI age: “prompt engineer.”  Midjourney and DALL-E 2 emerged too late to be included in “Working With AI: Real Stories of Human-Machine Collaboration,” by Professor Thomas Davenport of Babson College and SMU Professor Emeritus of Information Systems Steven Miller. But the authors note other novel titles: chief automation officer; senior manager of content systems; architect, ethical AI practice. As AI’s influence expands, its borders with the work world gain complexity. The bulk of “Working With AI” comprises 29 case studies in which corporate teams integrate automation into a workflow. Each chapter ends on three or four “lessons we learned.” For each study, one or both authors typically interviewed not only a worker interacting directly with the AI but also the worker’s supervisor, the manager who decided to adopt the technology, the software’s developer and the company’s customers