Commenting on how technology plays a crucial role in bridging the gap between information and skills, thereby providing access to justice for everyone, especially in the context of a lawyer shortage in Singapore, SMU Assistant Professor of Law and Computer Science (Practice) Lim How Khang opined that technology is indispensable because it is the only way we can continue to expand. However, he added that scalable technologies like Google Search require significant effort in their design. Despite much progress being made, more effort is needed to identify where technology can be effective, as we are still far behind what is potentially achievable.