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PhD Dissertation Proposal by ZHAO Anqi | IT-Enabled Services in Online Healthcare Communities
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| IT-Enabled Services in Online Healthcare Communities |
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ZHAO Anqi
PhD Candidate
School of Computing and Information Systems
Singapore Management University
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| Research Area
Dissertation Committee
Research Advisor
Committee Members
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| Date
20 November 2023 (Monday)
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| Time
1:00pm - 2:00pm
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| Venue
Meeting room 5.1, Level 5
School of Computing and Information Systems 1,
Singapore Management University,
80 Stamford Road
Singapore 178902
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Please register by 19 November 2023.
We look forward to seeing you at this research seminar.
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| About The Talk
The intersection of information technology (IT) and healthcare has given rise to transformative changes in the way individuals seek and access medical information and services. Understanding the roles of these functions enables us to harness the full potential of digital health technologies and further improve online healthcare efficiency, which is crucial for the continued development of the whole healthcare ecosystem. My dissertation proposal delves into the effectiveness of IT-enabled services in online healthcare communities. The first study focuses on the effect of pre-consultation by assistant physicians on online healthcare service efficiency and satisfaction. The second study examines the impact of online follow-up services during the post-consultation stage on physicians’ online consultations and offline appointments. The third study tries to capture the casual relationship between online service reviews written by patients and online physician performance.
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| Speaker Biography
ZHAO Anqi is a Ph.D. candidate in Information Systems, supervised by Prof. TANG Qian. Her general research interests are in social media and online healthcare communities. Her recent research focused on online healthcare service reviews.
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