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Chatbots – Past, Present and Future
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Speaker (s):
JIANG Ridong
Senior Scientist,
Institute for Infocomm Research (I2R),
Agency for Science, Technology
and Research (A*STAR)
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Date:
Time:
Venue:
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November 19, 2018, Monday
1:30pm - 2:30pm
Meeting Room 5.1, Level 5
School of Information Systems
Singapore Management University
80 Stamford Road
Singapore 178902
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ABSTRACT
We are living in an exciting digital era. Digital transformation is impacting almost all public sectors and business enterprises. Chatbots are one of the most important AI applications coming into our life and they rule a variety of business verticals. We are experiencing an incredibly powerful paradigm shift – there was web, mobile apps and now chatbots. Apple Siri, Google Now, Amazon Alexa, Microsoft Cortana, and Facebook Messenger bots are strategic products of the big players in the market. Gartner predicts that by 2020, over 85% of customer interactions will be handled without a human. Research showed that by 2023, the global chatbot market is expected to attain a market size of $1.0 billion.
This presentation will address some of the questions about chatbots: What is a chatbot? How have chatbots evolved over time? What are the technologies behind a chatbot? How to build a chatbot and what are the challenges? What is the future of chatbots?
About the Speaker
Ridong Jiang is a senior scientist from the Institute for Infocomm Research (I2R), A*STAR. He received his Ph.D. from Huazhong University of Science and Technology in 1994, and did his post-doctoral research work at both the University of Science and Technology Beijing and the National University of Singapore. He joined the Institute of High Performance Computing (IHPC), A*STAR in 1999 as a senior research engineer and led a team with research focus on computer aided design and knowledge engineering. The team successfully applied R&D results to the tooling industry and achieved significant cost reductions and productivity improvements. He was a recipient of the National Technology Award in 2002. In 2008, he moved to I2R to focus more on the research of dialogue system and chatbots, natural language processing, and information extraction. As the chief system architect, he designed and developed platforms for spoken dialogue system and chatbots which have been successfully deployed in various industrial and research projects, as well as licensed to companies and institutions. Currently, he is the principal investigator of several projects which include Smart Nation Grant, A*STAR grant and industrial projects involving MNCs and SMEs.
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